Service 13 · Integrated FM · Sub-service
24/7 helpdesk & CAFM
Single point of contact for occupiers with SLA-driven ticketing on the PDB Operate CAFM platform.
When to instruct
The right moment.
You need one accountable ticketing route for occupiers with clear SLA and audit trail.
Scope of work
What we do.
04 workstreams
01
24/7 UK-manned helpdesk with local-language support.
02
SLA-driven ticketing on PDB Operate CAFM.
03
Live dashboards for occupier and owner.
04
Escalation matrix and out-of-hours cover.
Deliverables
What you receive.
- Ticket log with SLA performance.
- Monthly service report.
- Occupier and owner dashboards.
Ready to instruct
Brief us on 24/7 helpdesk & cafm.
Other facilities management sub-services